Access Bank Cameroon wins 2022 Customer Service Excellence Award!.
The financial institution was declared winner of the 2022 Customer Service Excellence Award. Access Bank won the distinction in the 2022 edition of The Guardian Post Excellence Award.
The award ceremony in Douala Saturday March 4 brought together a cream of personalities from across the country.
The bank was voted by millions of readers of the most regularly-published and widely-read, authoritative, credible and leading print media organ in the country, The Guardian Post.
Speaking at the ceremony, the Publisher/Editor-In-Chief of The Guardian Post, Ngah Christian Mbipgo, said the award is to recognise individuals and institutions that have, through extraordinary ways, gone the extra mile to serve the population.
Ngah said the recognitions are based on the decision of readers of The Guardian Post and are meant for posterity.
On his part, the President of The Guardian Post Achievement Award jury, Richard Nde Lajong, explained that the choice of Access Bank for the 2022 Customer Excellence Award, was not that of an individual.
He said the bank emerged winner in the category for “implementing unmatched customer-friendly services and rapid feedback mechanism to ease banking transaction and boost customer satisfaction”.
Nde Lajong explained that the final choice of winners in the different categories was a product of the assessment of millions of readers of The Guardian Post; spread across the globe.
He said the committee met several times to catalogue the nominations and choices of readers before compiling the final winners in the different categories.
“We held meetings sometimes late into the night to ensure that winners are people whose credibility is not in doubt. The committee comprises of jurists, journalists and members of the civil society,” Nde Lajong explained.
Enter Access Bank representative
Access Bank delegation to the award ceremony was led by its Country Operations Officer, Ugochi Okoro. The delegation also included Access Bank Cameroon Head Enterprise Resources, Doris Ateh who manages Human Resources, Corporate Communications and Enterprise Business Services.
Speaking after receiving the award, Doris Ateh, said the award speaks to one of the institution’s “core values which is that of passion for customers”.
“…we are really grateful that for the few months we have been existing in Cameroon, The Guardian Post, has been able to, through its very competitive award, recognise us. We feel very proud of this evening,” she said.
The distinction, Ateh pointed out, didn’t come as a surprise to the financial institution.
“We leverage on this and we are very conscious about what our customers think or feel about our brand,” she noted, adding that the feat in Cameroon is a continuation of what obtains in other branches of the banking group spread across three continents.
Pledge to make banking easy, more flexible
With a topnotch customer service already in place, Ateh said Access Bank is setting itself out to roll out a robust innovation that will only contribute to ease banking transactions. The pillar of the bank's strategy is digital banking, on which it intends to invest fully in the country.
“Innovation is coming into the digital part of it. We want to make banking easy and flexible. Making banking to be more understood so that customers understand how their finances can make more money rather than just keeping them in the bank,” she explained, adding that the bank plays a key role of financial advisers to its customers to ensure that youths are empowered.
About Access Bank Cameroon
Access Bank Cameroon, is a subsidiary of Access Bank; a leading full-service commercial bank operating through a network of more than 700 branches and service outlets, spanning three continents, 17 markets and 52 million customers. Access Bank Cameroon opened its doors to customers May 23, 2022.
The bank believes strongly that even the hardest work put into a business every day will mean nothing without access to the right resources and solutions. By structuring solutions that enable businesses to reach greater financial goals, Access Bank Cameroon enables clients to rely on Access Bank Plc’s international experience across several continents.
In line with its global positioning as Africa’s gateway to the world, Access Bank capitalizes on the might its global network and presence in key trade corridors to facilitate for its corporate clients’ international payments, trade financing, and loans.
Access bank is keen on accompanying underexploited markets strategic for economic growth, through strategic business actions in culture, arts, technology, and financial education, in a bid to empower the youth with passion for innovation and creativity.
Access Bank is committed to serve the Cameroonian economy with more than just banking, which is accessible, credible, customer first, engaging, supportive, and sustainable. From the unbanked, to start up entrepreneurs and, to its multinational corporate clients, now, more than ever, have access to more opportunities as it takes its business to the world.
Access Bank Cameroon is located at Akwa, Boulevard de la Liberté, opposite Institute Français and opens from Mondays to Saturdays.