ART engages Orange Cameroun to further improve service quality.

This was on October 22 and 23, 2026. 

The ART team was led by the Chairperson of the Board of Directors of the corporation, Prof Justine Diffo Tchunkam. The Chief Executive Officer, CEO, of Orange Cameroun, Dr Patrick Benon, received the visiting delegation with whom exchanges touched on key issues around network quality, and investments in infrastructure among others.

Reviews during the visit, reports hold, touched on assessing the gap between outlined investments and spinoffs on the quality of services offered citizens.

The ART team was briefed on the achievements of Orange Cameroun, in terms of upping its infrastructure and its development plants. 

The ART team was also updated on actions being implemented to address concerns from some members of the public on service quality. 

The Prof Diffo team is said to have told Orange Cameroun officials that there is need for Cameroonians to enjoy reliable telecoms services and live high quality user experience.

The visiting team also praised the ground covered and reiterated the need to materialise other outlined programmes in the interest of the public.

Other topics addressed during the two-day review included the evolution of Orange Cameroun’s investments, actions taken to expand network coverage, challenges facing the full deployment of infrastructure and customer experience.

After detailed discussions, most of the exchanges delved into the blueprint of Orange Cameroun to further ameliorate services. There was also a review of the proposals and adoption of a roadmap to guide operations going forward.

The Telecommunications Regulatory Board team later visited the Orange Cameroun Data Centre, where thorough on-site assessments were made.

At the close of the extensive reviews, field visits and listening to Orange Cameroun officials, the regulatory agency team restated the need for measurable and sustainable actions to continue building confidence.

Orange Cameroun salutes visit

In a post on its official Facebook handle, Orange Cameroun, hailed the visit. The company said it was within the contours of constructive exchanges to build a more performant network.

Orange Cameroun noted that the team’s visit to its Data Centre demonstrated the operator’s technical capacity to assure continuity and daily quality of its services.

The company said its ambition remains to listen and continually innovate to respond to the needs of its clientele. 

Broader context

To note that the review was part of ongoing drives by the ART to get an understanding, first-hand, of concerns from some sections of the public, network access and affordability.

An earlier meeting along the same line took place on September 2, 2026. The meeting then had in attendance the Director General, DG, of the telecoms regulatory agency, Prof Philemon Zo’o Zame, the Chief Executive Officers, CEOs of Orange Cameroun and MTN Cameroon.

This article was first published in The Guardian Post Edition No:3951 of Monday October 26, 2026