Nationwide campaign to update prepaid metres: ENEO lauds progress, promises to reach target before deadline.

Speaking at the event, the Director of the project, Richard Bebey Black, disclosed that the project to update prepaid electricity metres is a global requirement which takes place every 10 years.

Bebey further explained that the campaign will see the transition of the prepaid metres from the STS edition 1 standard devices to the STS edition 2 standard. 

Bebey went further to mention that if the update to the STS edition 2 standard is not completed before the deadline of November 2024 elapses, all prepaid electricity metres using the STS edition 1 standard will no longer accept recharge codes and consequently will be unable to provide electricity.

“This project, which has been running for almost five months, is almost at the end of its operational phase at ENEO...over 83 percent of customers have successfully updated their prepaid metres. We can say it is a great success,” Bebey remarked.

Promises to reach target before deadline

Bebey insisted that despite the resounding success recorded, ENEO remains poised to reach its target of ensuring that all prepaid electricity metres in the country are updated before the November 24, 2024 deadline.

He disclosed that “several measures have been taken to assist the remaining 17 percent of customers who are still reluctant to upgrade their prepaid metres due to various reasons”.

Bebey further revealed that only prepaid metres registered from 2017-2021 are concerned. All those who had their prepaid metres registered after this date, Bebey said, are not concerned.

According to the manager in charge of customer care at ENEO, Haoua Haman, the company has been constantly reminding its customers via SMS or WhatsApp, providing them with codes to insert to update their metres.  

Haman disclosed that clients could carry out the update themselves, noting that owners of prepaid metres have to undergo a less than two-minute exercise to update their metres. 

She disclosed that when their prepaid metre is completed, they would be instantly notified, but if it fails to go through, they will receive a replay which says “rejected”.  

Haman advised customers to contact their 24 hours active customer service which operates daily or make use of their Livechat for assistance. A group of technicians from ENEO, she said, will be dispatched to the field in case of extreme cases.

Consumer associations call for more collaboration

Meanwhile, leaders and representatives of consumer associations, who attended yesterday’s meeting, seized the occasion to drum the need for more collaboration with ENEO.

They lamented over the fact that they are often ignored or neglected by the company even when they continue to play a pivotal role.

While calling on customers, who are still dragging their feet to update their prepaid metres, to do so, they pleaded with ENEO to partner with consumer associations to ensure that the project to update prepaid metres in the country is successful.

ENEO, on its part, promised to right their wrongs and reinforce their collaboration with consumer associations. The company pledged to be more active and announced the creation of a platform to boost communication and cooperation with these associations.