Zenithe wins Best Insurance Company of The Year Award.

The insurance company grabbed the award in the 2022 edition of The Guardian Post Achievement Award. The award ceremony took place in Douala on Saturday March 4. It brought together a cream of distinguished personalities from across the country.

Zenithe Insurance was voted for the award by readers of most regularly-published and widely read newspaper, The Guardian Post, because of innovations instituted by the insurance company that revolutionalised the insurance sector in the country in 2022.

The insurance company also clinched the award for ensuring timely payment of indemnities to its clients among other attractive services offered.

After the insurance company was awarded, a representative of the institution, Djombou Charles, who is Director of the Douala Delegation of Zenithe Insurance said: “Zenithe Insurance is pleased to have received this award. It represents the efforts that all of our employees make every day to provide quality service to our policyholders, as well as the continuous improvement process in the company”.

He promised that Zenithe Insurance will continue playing a prominent role in the insurance sector in Cameroon and will remain steadfast to its ideals of satisfying its clients.

As to some of the innovations Zenithe Insurance instituted in 2022 that recolutionalised the insurance sector, he said: “We launched a process of digitalisation of services since 2017. We have made many improvements to our website to facilitate the online underwriting process of various solutions including travel insurance, bid bond and Professional Liability”

“For solutions such as transportation insurance, it is possible to request a quote online and obtain it within 24 hours. The company is also present on different social networks in order to be reactive to the requests of others,” Djombou noted.

Talking on timely payment of indemnities, he noted that: “We make it a point of honour to process claims promptly. For this purpose, we have developed our Online Insurance interface through which our policyholders can declare a claim and follow it from our website”.

According to Djombou, what makes Zenithe Insurance stand out is the fact that many of its services have been dematerialised.

“For example, today it is possible to pay your insurance online without any additional cost, and to have your contract delivered free of charge to the address you provide,” he disclosed.

Many other reasons for winning the award

Apart from its timely payment of indemnities, there were several other attractions at Zenithe that caused the institution to clinch the award. This includes that fact that Zenithe Insurance is an ISO 9001 2015 certified company.

Zenithe Insurance has been involved in a quality approach since 2011 thus, an ISO 9001 2015 certified company. This is a standard establishing the requirements for a quality management system and allows the company to gain in efficiency and increase the satisfaction of each customer.

The company is one which is committed to continuous improvement, thus ensuring that it constantly meets the needs of its customers and exceeds their expectations.

Timely payment of claims

Some insurance policies, such as car insurance and comprehensive home insurance, are designed to pay out compensation in the event of a claim. At Zenithe Insurance, the payment of claims is effective and is made within the time limits set by the texts in force.

The staff is always ready to listen, and it is also possible to receive advice on the procedure to follow to obtain payment of a claim.

High-performance biometric health management system (biometric card)

Meanwhile, Zenithe Insurance guarantee clients access to health care 24/7. Thanks to the biometric health card, the process of taking care of the insured is facilitated, as the insured is no longer obliged to go back and forth between a health centre and a Zenithe office in order to benefit from the discounts provided in his/her health insurance contract.

The insurance company also prides itself with a vast network of healthcare services. Zenithe Insurance has developed a vast network of healthcare providers.

It currently works with more than 300 public, private and para-public health centres in the country. These include pharmacies, equipped laboratories and opticians and other partners with whom it collaborates to guarantee access to quality care for clients.

Closeness to clients

Zenithe Insurance’s closeness to its clients is one of the aspects that endears it to insurers. It is present in all the regions of Cameroon.

It present nationwide, with several direct offices opened in some cities to guarantee a local and quality service to its policyholders.

Moreover, having an interconnected VPN network, helps it intervene with diligence and reactivity in case of an insurance claim.

Multidisciplinary & competent teams

At Zenithe Insurance, customer satisfaction is paramount. For this reason, 50% of its staff are young people, recruited on the basis of their skills and their motivation to fully carry out their missions in order to guarantee customer satisfaction.

Clients are thus served by men and women devoted to the task and customer-oriented.

Effective & efficient digital transformation solution

The popularisation of the internet has brought about many changes in habits and mentalities. In this light, Zenithe Insurance has adapted to anticipate the public's expectations. It therefore has a simple, intuitive and secure online insurance interface.

Currently, it is no longer absolutely necessary to go to an agency to get a quote, subscribe to an insurance policy or declare a claim. Clients can do it directly on https://zenitheinsur-ance.com/fr/e-insurance.

The platform allows clients to follow a claim from start to finish and to make payments via Visa, Mobile Money or Orange Money.

Products adapted to Cameroonian consumers

The company has taken care to study the context in which it operates. It therefore offers offer products adapted to Cameroonian consumers.

This is the case, for example, with the Njang products which meet the expectations of individuals who wish to benefit from health insurance.

Bilingual company

Zenithe Insurance's bilingual culture is another aspect that is attracting and making things easy for clients. Any person seeking information can obtain answers in either French or English, depending on the language they prefer.

This bilingual culture extends to the company's website and to the insurance policies written in the national language of the client’s choice.

Rewarding excellence

It should be noted that The Guardian Post Achievement Award, initiated twenty years ago, is carefully tailored to recognise and encourage both Cameroonians and even foreigners living in Cameroon who offer a selfless service to the community. It also has as objective to promote national unity and social integration.