To monitor service quality: Gov’t arms telecoms regulator with tools.

The official handover ceremony took place January 6, 2026, in Yaounde. The event was chaired by the Minister of Posts and Telecommunications, Minette Libom Li Likeng. 

The handover was carried out under the framework of the Digital Transformation Acceleration Project in Cameroon, PATNUC.

It marks a new phase in reinforcing the technical capacity of the ART to monitor electronic communications networks. 

The ceremony brought together the national coordinator of PATNUC, representatives of the World Bank as a partner to the project, senior management of the ART, institutional stakeholders and members of the press. 

The platforms are designed to enable closer and more reliable monitoring of the quality of services delivered by telecoms operators across the country.

The Director General of ART, Prof Philémon Zoo Zame, highlighted the significance of the transfer. He said it would allow the regulator “to improve its regulatory system and better monitor the quality of services offered to Cameroonian citizens”. 

He noted that the new tools would enhance the agency’s ability to ensure compliance with standards in the sector.

Following a technical presentation by the PATNUC National Coordinator, Dr Fuaye Kenji Winfred Mfuh, on the features and capabilities of the equipment, the minister underlined the broader importance of network performance. 

She recalled that service quality is “both a fundamental right for users and a requirement for national competitiveness”.

The minister also stressed that the initiative aligns with Cameroon’s wider digital transformation agenda, identified as a major development priority by President Paul Biya. 

According to her, improving regulatory tools is essential to support a fast-growing digital economy and to protect users.

Operational since March 2023, PATNUC aims to accelerate the country’s digital transition through infrastructure development, greater digital inclusion, modernisation of public services and the promotion of an innovation-friendly ecosystem for businesses and citizens alike.

According to stakeholders, the retrocession of the QoS control platforms provides the ART with modern instruments to carry out rigorous supervision of telecoms operators’ networks nationwide.

The ceremony ended with the formal signing of the retrocession documents to symbolise the commitment of all parties to work together towards a more reliable and inclusive digital environment nationwide.

This article was first published in The Guardian Post Edition No:3668 of Friday January 09, 2026