For regular payment of indemnities, benefits…: Zenithe crowned best insurance company.

This was during the maiden award night of Cameroon English Language Newspaper Publishers Association, CENPA. The award night took at Yaounde Hilton Hotel.

CENPA, it should be noted, is a grouping of 35 English language newspaper publishers in Cameroon. It was created with the main objectives being to promote national unity, peace reporting and responsible journalism.

The award night was held under the distinguished patronage of the Minister of Communication, and was attended by top government officials, members of the diplomatic corps, political, religious, civil society and traditional authorities, among others.

The award jury was led by Barrister Akere Muna (President), Senator Ekoko Mukete Ekoko IV (Secretary), Esther Omam (Member) and Kristian Ngah Christian (CENPA President).

Zenithe Insurance won the Best Insurance Company Award “For its originality in insurance services offered Cameroonians and regular payment of benefits to clients through proximity options”.   

It should be noted that Zenithe Insurance has revolutionised and is ensuring timely payment of indemnities to its clients and offering attractive services to its clientele.

Innovating for better services

Zenithe Insurance was represented at the award ceremony by its Director Delegate, Bikundi Rita O’lynok. 

Speaking to the press after receiving the award, Bikundi said the award was an honour for the company.

“It is succession of efforts from the Board Chairman and from the employees to succeed to have this award today,” she said.

As to what makes the insurance company different from others, Bikundi said: “Zenithe has many differences from other insurance companies. Apart from the fact that we are all selling the same products, we are putting emphasis on innovation of products, innovation of services and new services”.

“Services like the digital system we have put in place since several years and it’s operational and a client can easily go to our website and subscribe and get their insurance products from the website where the person is. When you subscribe, you will pay through the same website…Zenithe insurance, I can say, is completely digitalized,” she disclosed. 

Digitalised services

It should be noted that in 2017 Zenithe launched a process of digitalisation of its services. It has made many improvements to its website to facilitate the online underwriting process of various solutions including travel insurance, bid bond and Professional Liability. 

For solutions such as transportation insurance, it is possible to request a quote online and obtain it within 24 hours. The company is also present on different social networks in order to be reactive to the requests of others.

Processes insurance claims promptly 

In order to better service its clients, Zenithe also makes it a point of honour to process insurance claims promptly. For this purpose, the company has developed an Online Insurance interface through which its policyholders can declare a claim and follow it from its website”.

Zenithe also stands out from other insurance companies because many of its services have been dematerialised. For example, it is possible to pay insurance with Zenith online without any additional cost, and to have the contract delivered free of charge to the address the client provides.

Avalanche of reasons for winning the award

Apart from its timely payment of indemnities, there are several other attractions at Zenithe that caused the institution to clinch the award. This includes the fact that Zenithe Insurance is an ISO 9001 2015 certified company. Zenithe Insurance has been involved in a quality approach since 2011, thus it is an ISO 9001 2015 certified company. This is a standard establishing the requirements for a quality management system and allows the company to gain in efficiency and increase the satisfaction of each customer. The company is one which is committed to continuous improvement, thus ensuring that it constantly meets the needs of its customers and exceeds their expectations.

Timely payment of claims 

Some insurance policies, such as car insurance and comprehensive home insurance, are designed to pay out compensation in the event of a claim. At Zenithe Insurance, the payment of claims is effective and is made within the time limits set by the texts in force. 

The staff is always ready to listen, and it is also possible to receive advice on the procedure to follow to obtain payment of a claim. 

High-performance biometric health management system (biometric card)

Meanwhile, Zenithe Insurance guarantees clients access to health care 24/7. Thanks to the biometric health card, the process of taking care of the insured is facilitated, as the insured is no longer obliged to go back and forth between a health centre and a Zenithe office in order to benefit from the discounts provided in his/her health insurance contract. 

The insurance company also prides itself with a vast network of healthcare services. Zenithe Insurance has developed a vast network of healthcare providers. It currently works with more than 300 public, private and para-public health centres in the country. These include pharmacies, equipped laboratories and opticians are other partners with whom it collaborates to guarantee access to quality care for clients.

Proximity to clients

Zenithe Insurance’s proximity to its clients is one of the aspects that endears it to insurers. It is present in all the regions of Cameroon. It is present nationwide, with several direct offices opened in some cities to guarantee a local and quality service to its policyholders. Moreover, having an interconnected VPN network, helps it intervene with diligence and reactivity in case of an insurance claim.

Multidisciplinary & competent teams 

At Zenithe Insurance, customer satisfaction is paramount. For this reason, 50% of its staff are young people, recruited on the basis of their skills and their motivation to fully carry out their missions in order to guarantee customer satisfaction. 

Clients are thus served by men and women devoted to the task and customer-oriented.

Effective & efficient digital transformation solution

The popularisation of the internet has brought about many changes in habits and mentalities. In this light, Zenithe Insurance has adapted to anticipate the public's expectations. It therefore has a simple, intuitive and secure online insurance interface. 

Currently, it is no longer absolutely necessary to go to an agency to get a quote, subscribe to an insurance policy or declare a claim. Clients can do it directly on https://zenitheinsur- ance.com/fr/e-insurance. The platform allows clients to follow a claim from start to finish and to make payments via Visa, Mobile Money or Orange Money.

Products adapted to Cameroonian consumers

The company has taken care to study the context in which it operates. 

It therefore offers products adapted to Cameroonian consumers. This is the case, for example, with the Njang products which meet the expectations of individuals who wish to benefit from health insurance. 

Bilingual company

Zenithe Insurance's bilingual culture is another aspect that is attracting and making things easy for clients. Any person seeking information can obtain answers in either French or English, depending on the language they prefer. This bilingual culture extends to the company's website and to the insurance policies written in the national language of the client’s choice.

This Story was first published in The Guardian Post issue N0:3193 of Thursday August 08, 2024